How are cash payments handled?
You receive cash directly from the customer. The app will track your takings so you can reconcile them later. We won't transfer you any money for cash payments as you'll already have the cash in hand.
Do I need a merchant account to accept cards?
You just need a free iZettle account which can be set up in 5 minutes online.
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Can I sell merchandise, bar tokens or other sundry items?
Absolutely, each item needs to be added to our system as a 'ticket' but you can use our app to track everything from your entry to your bar sales through to merchandise.
How can I reconcile my sales?
The app includes full reconcilliation 'x' reports showing a breakdown of cash, card and refunds. These are split per day and per user. Reports are also available in the Promotion Center for later use.
What are the fees?
You pay a flat fee of 50p per successful transaction (irrespecitve of quantity of tickets). This covers the use of the app, order tracking, the issuing of barcoded tickets, reconciliation reports and customer data capture. There are no setup or monthly fees. For card payments, iZettle charge a small authorisation fee, typically 1.5% - 2.75% depending upon monthly volume. There are no fees for declined or zero priced transactions.
How do I integrate with RapidScan?
Every ticket that is sold is uploaded to the RapidScan app within seconds. You can print the customer a ticket on the spot which they can take to the entrance and get scanned. If you are admitting customers directly at the point of sale, you can just mark them as entered as soon as they buy the ticket.
Where can I purchase the hardware?
All you need to get started is an iPhone or iPad (we recommend an iPad for the larger screen size and better battery life). To accept cards you'll need an iZettle card reader, which are available direct from iZettle (Lite readers are free of charge). Optionally, you can add a Star TSP654IIBI printer (£265 + vat) and Star cash drawer (£47 + vat) which are available from our retail partner.
What our customers say
The mobile box office app is incredible; it worked fantastically and has the potential to streamline any future operations for box office and bar tokens. We were really glad that we used it; the processing of card payments happened very quickly. We look forward to using the app at our other events and festivals.
- Helen Chalmers, Aviemore Stopover
We found the mobile box office app really easy to set up and use at Village Green. It was extremely stable throughout the event and we were able to monitor figures accurately enabling us to use data collected to prepare for next years festival. Customers were able to use contactless payment on the gate that really helped getting them in quickly and efficiently.
- Sean McLoughlin, Village Green Festival
Get started in just 4 easy steps
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Register with iZettle & get a card reader
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Read the getting started guide
